Privacy Policy

What information does Portugal Visa collect about me? 

We collect essential information to create your account and provide our services. This includes your name, address, email address, and phone number. When you use our website, we may also use cookies to track your preferences and improve your experience. For more details about the data we collect and your choices, please refer to our Privacy Policy. 

How does Portugal Visa utilize the information collected about me? 

At Portugal Visa, we leverage the information we collect about you to deliver, improve, update, and enhance the services we provide. For instance, we utilize this information to create your account, facilitate the delivery of our services (including online applications), and identify and prevent instances of fraud and abuse. For a more detailed understanding of how we utilize your information, please consult our Privacy Policy. 

Does Portugal Visa share my data with third parties? 

As a subsidiary of Portugal Visa, we may share your personal data with affiliated companies within our corporate family. Additionally, we collaborate with select third parties to integrate their services into our own, and we may share your data with these trusted service providers to enable them to expedite your visa processing. Examples of such instances include visa or passport processing, communication through surveys or email, and interest-based advertising. Rest assured, we only share the minimum amount of information required, and these third parties are strictly prohibited from utilizing your data for any other purpose, as outlined in our Privacy Policy. 

How can I update my personal information? 

You have complete control over your personal information. In this section, we will provide you with information on the data we collect and how you can manage it. 

Your options for managing the data we collect: 

We offer you the necessary tools to control your account information and provide guidance on its usage. You can easily access your account or get in touch with us to: 

– View and update your account details, including your name, email address, phone number, and billing address. 

– Manage your contact preferences for receiving account-related messages, product updates, and marketing communications. 

Exciting news for our European Union customers! Stay tuned for upcoming features in our account center. 

Contact us: 

If you have any questions, concerns, or complaints regarding our Privacy Policy or the practices of our services, please reach out to our nominated Data Protection Officer for your respective country by the contact us query form to obtain further assistance. 

Manage your contact preferences: 

You can also update your contact preferences to ensure you receive relevant account-related messages, product updates, and marketing communications. Exciting features are on the way for our European Union customers. Learn more about the upcoming enhancements in our account center. 

Rest assured, we will respond to all requests, inquiries, or concerns within thirty (30) days. 

Securing Your Digital Identity 

Building a strong and reliable digital identity requires unwavering dedication. At our organization, we are fully committed to assisting you in safeguarding your valuable digital presence. Allow us to outline the various ways we prioritize your protection. 

Ensuring Secure Communication Channels 

When it comes to personal data shared with us through web forms, we leave no room for compromise. Employing the latest encryption standards, we shield your information from any potential interception during transit. Rest assured that your data remains confidential and secure. 

Enhancing Account Authentication 

To access your accounts, we implement a stringent authentication process. A unique username, coupled with a method of identification such as a password or shopper PIN, is required. Additionally, we offer the option to enable two-step verification, further fortifying your account’s security. 

Empowering Through Security Training 

Our commitment to your safety extends to our employees. Through annual training sessions and periodic bulletins, we ensure that our staff is well-versed in the best security practices. By staying up to date with the latest techniques, we can better protect your digital identity. 

Adopting a Layered Approach to Security 

At our organization, we understand that a comprehensive security strategy is vital. That’s why we employ multiple layers of protection to safeguard our corporate network. Physical measures are in place to ensure the safety of our employees and equipment. Furthermore, we utilize a combination of cutting-edge software and devices to fend off potential intruders. Rest assured, our dedicated team of security professionals diligently oversees device and application security practices. 

Ensuring Password Security 

To maintain the utmost security for your password, it is crucial to follow these helpful tips: 

1. Never share your password with anyone.
2. Avoid reusing passwords across different accounts.
3. When using a shared computer, always remember to log out of your account.
4. Numerous websites offer valuable techniques for creating strong passwords. For instance, the National Institute for Standards and Technology (NIST) provides an article titled “Easy Ways to Build a Better P@$$w0rd” that can be highly beneficial.

Additionally, we strongly recommend changing your password and shopper PIN for each account at least every six (6) months. This proactive measure ensures an extra layer of protection. 

Enhanced Security with Two-Step Verification 

For even greater security, we encourage you to consider setting up a two-step verification. This additional security measure adds an extra layer of protection to your account, making it significantly more difficult for unauthorized individuals to gain access. 

Understanding the General Data Protection Regulation (GDPR) 

The General Data Protection Regulation (GDPR) is a European Union law designed to protect individuals’ privacy. It ensures that companies handle personal data responsibly and transparently, giving individuals more control over their information. GDPR requires companies to be clear about how they collect and use personal data, obtain consent, and protect data from breaches. It also empowers individuals to access, correct, or delete their personal data and to transfer it between different service providers. 

How can I access my personal information? 

You have the right to request access to the personal information we hold about you. This includes: 

• What information we have: We’ll provide you with a copy of your personal data. 

• Why we have it: We’ll explain why we’re processing your data and the legal basis for doing so. 

• Who we share it with: We’ll let you know if we share your data with any third parties. 

• How long we keep it: We’ll explain how long we retain your data. 

• Your rights: We’ll inform you about your rights to have your data corrected, erased, or restricted. 

To make a request, please contact our Data Protection Officer from the contact us inquiry form. 

What forms of identification will I need to provide to access this service?  

Portugal Visa requires the submission of the following identification documents when requesting personal data information: 

– Passport or Citizen Card 

– Recent proof of address 

How can I update or correct my personal information? 

There are two options available. Firstly, you can conveniently manage your details through our secure online portal. Alternatively, you may contact our team and request manual updates to your information or email preferences.